Minishope Returns  & Exchange policy

  • We only exchange goods if you received items are defective or damaged. If you receive a defective item, please contact us with details of the product and the defect. You can return defective items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange. 
  • Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.
  • Only regular priced items may be refunded. Sale items are non-refundable or non-exchangeable.
  • Some items are non-refundable and non-exchangeable. These include:  Customised/Personalized items, Sale items
  • Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.
  • To return the item you purchased, please contact us.
  • To follow-up on the status of your return, please contact us 

For more information or if you have questions, or if you would like to make a complaint, please contact us by e-mail at or


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